Modules

9 modules are available to include in a custom program.

This content is also available in three other formats; please contact us for more information.

Annual review: overcoming a co-worker’s impression of powerlessness
Annual review: overcoming a co-worker’s impression of powerlessness
It is generally not difficult to determine that an objective has not been met. But the reasons for which it is not are subject to greater debate, and even to claims of helplessness by your co-worker: "I didn't have the means at my disposal." How can you bring forth a more empowered vision of the situation?
Duration: 15 mn
Conducting a refocusing meeting
Conducting a refocusing meeting
"I've asked him for it 10 times..." "she doesn't follow the rules"...A manager's life is punctuated by conflicts that prevent us from advancing as planned. And so sometimes, when dialogue and explanations have not produced the desired effect, reframing becomes essential.
Duration: 15 mn
Congratulating the team
Congratulating the team
A team that completes a project successfully - what's unusual about that? In fact, reaching an objective often requires co-workers to overcome obstacles, to go the extra mile, to push themselves. These are things that deserve to be highlighted and applauded!
Duration: 15 mn
Giving feedback when there’s a problem
Giving feedback when there’s a problem
Telling a co-worker that something isn't working: a sometimes perilous exercise which we fear will produce only aggravation of the problem, a conflict, or simply... nothing. One approach to take: transform the reproach into a request!
Duration: 15 mn
Listening or judging: the decision to exchange
Listening or judging: the decision to exchange
The usefulness of listening is universally recognized. However, to listen requires getting rid of a persistent reflex: that of judgement, or the imperious necessity to have a personal point of view... and often, to express it! Listening or judging: it's a choice we have to make!
Duration: 15 mn
Offering feedback
Offering feedback
Feedback - an almost daily activity, and yet a delicate one! To say certain things, but not others, to choose your words, the tone, the moment... A skill that we can continually improve our entire lives by observing the effects we produce, but which also operates according to some simple rules.
Duration: 15 mn
Preparing an annual evaluation
Preparing an annual evaluation
The annual evaluation interview is considered by numerous managers as a managerial action that sets the tone for the year to come. Nonetheless the preparations for it, perceived as time-consuming, sometimes succumb to the weight of other operational priorities.
Duration: 15 mn
Saying what's right
Saying what's right
"I get no recognition for my work", "my manager doesn’t pay attention to what I do "… What manager hasn’t been criticized for his lack of recognition of his team members’ contributions? Everyone sees it as an essential factor of satisfaction, motivation. But between thinking about recognition and actually acting on it there are quite a lot of hurdles that need to be jumped. Being positive … because you feel better when you say it!
Duration: 15 mn
The annual evaluation : Reviewing goals reached and missed
The annual evaluation : Reviewing goals reached and missed
What is the most important thing in the annual evaluation? "To make an assessment and to identify what can be improved," some would say! Perhaps, but not only that. For it is also the moment when we discuss things that we don't often bring up (for lack of preparation, or of time, or of necessity...), when we enlarge the scope of reflection, when we make commitments.
Duration: 15 mn