Lead your co-worker to take on the issue
Conducting a refocusing meeting
"I've asked him for it 10 times..." "she doesn't follow the rules"...A manager's life is punctuated by conflicts that prevent us from
advancing as planned. And so sometimes, when dialogue and explanations
have not produced the desired effect, reframing becomes
essential.
Compare
Remember
As long as your co-worker feels or declares himself to be
unconcerned by the problem, your discussion will not go anywhere. A
sometimes "laborious" initial stage consists in pushing (without
aggression) on his points of resistance so that he sees his
share of the responsibility: In what way is it important for you
that...? What would happen if...?
Hold firm to get responses
If your co-worker doesn't give a real answer, it can be tempting
to do it for him! However, if you let him escape the exchange, he can
retreat into passivity, to "wait and see". The goal of
the meeting: his involvement.
Emphasize the stakes
Our natural tendency: to minimize problems and then one day to
explode because they haven't been resolved! It is better, when the
situation becomes intolerable, to say it clearly. Not to
threaten but to express "this is the thing, with respect to …,
that is really serious." We do not try to frighten but on the contrary
to prompt a "realization of responsibility" before it
becomes too late.
Evaluation
Each question has only one correct response, but be careful: among the possible responses there is one that is "almost correct" and might make the choice harder!
1 / 3
Do your remarks have no effect?
Yvon regularly turns up 20
to 30 minutes late. You have already
mentioned this, but to no effect, what do you say to him today?
You are late again this morning. You really have to make an effort. It’s not fair on
your colleagues ⚠
Pointless. You have already made several remarks. One more won't change
anything. Well... I can see my comments are without effect, you seem to do it
on purpose, and so, you will be getting a warning
Well... I can see my comments are without effect, you seem to do it on purpose, and so, you will be getting a warning ⚠
Showing that the situation
cannot continue for long is a good idea. But to warn before acting could arrange things.
Yvon, the discussions we've had on your lateness have had no effect, and
this is regrettable. The next step will have to be a sanction. Is this what you
want? ✓
It is a way of alerting
Yvon, to make him understand his responsibilities. A last chance!
You are late again this
morning, what was the problem? ⚠
This is no longer the
question! Yet another excuse won't get us anywhere
2 / 3
Being unpleasant to colleagues
While under stress, Brice
has a bad habit of being unpleasant with his colleagues. You decide to let him
know of your disapproval. What do you do?
After going over the facts,
you tell him: "It is not acceptable to talk to your colleagues in such a
way and I ask you not to do it again. Can you assure me of your commitment?" ✓
You explain your position and asking for his
commitment is absolutely essential. You alert him without threatening him: the
ball is in your court
You warn him: "if it happens again, I will have to resort to
sanctions " ⚠
A threat is sometimes less
effective than a firm and irrevocable demand. Best start this way
You approach the Human
Resource Department to give him a warning ⚠
A sanction is possible but a
verbal warning, if it is very clear, may be sufficient
You open a discussion:" I don't understand why you talk in such a
way to your colleagues. It is very unpleasant for them. What is making you so stressed?
" ⚠
Very understandable but,
before, it would be best to firmly express your request, then, if Brice agrees,
you can help him to improve.
3 / 3
I can't help it!
Referring to the previous
question": "It is not acceptable to talk to your colleagues in such a
way and I ask you not to do it again. Can you assure me of your commitment? ".
Brice replies: "but I can't help it, I am under stress!".What do you
say to this?
This is not an excuse, can you imagine if everybody did the same! ⚠
Lecturing him won't change
anything.
So, what could you do when you feel the stress building up? ⚠
A little early for that,
first we should make sure whether solving the issue is possible and important
for Brice
Are you telling me that it is not possible to change? ✓
It is, indeed, a clear formulation
of the implicit message. Depending on
the reply, either you continue with the question «what exactly do you want to change?
" or you take other measures.
Have you already tried stress management techniques? ⚠
At this stage, it is not
your role to propose solutions; it would be pointless
Your score is
0/3
You finished!
To review the questions and responses, please choose from the list below.