Face the heat! Expressed in that way, it doesn't sound very
attractive... but it's also what will lead to relief of tension. For
when faced with news that is difficult to accept, co-workers
need to express their anxieties and to ask their questions.
Without this, by seeking to suppress "rebellion", we actually amplify
Beating around the bush is human, but not very effective. It is
better to announce the bad news in a single clear sentence, prepared in
advance if possible. It should express the key
information and underline - briefly! - how it is problematic for
those concerned. Here again, do not try to avoid the problem for it
will raise its head again later with even more force.
Give meaning to the obstacle
He who speaks an unpopular message speaks of an obstacle to be
overcome. It is thus necessary first to recognize the obstacle rather
than to minimize it. Once this is done, you can then lead
co-workers to see the situation from a more positive angle: What
can this situation teach us? What might it lead us to change? Can we
get something positive out of it?