First assumption: that the co-worker has good reasons to see things the way he does.
The manager lets him express himself and develop his thoughts, work on them, shake them up, refine them.
Second assumption: that what the manager thinks is not important
right now. What the co-worker thinks is the essential material of the
The manager absorbs the other's point of view, at least
temporarily. He is willing to adopt that perception and to be enriched
Going first to the other's position does not obligate him to stay there!
- Collecting information, to try to speak about the same thing
- Leading the other to take a step back, change his angle of view and perhaps see things differently
- Giving yourself a chance to step back, change your angle of view, and perhaps see things differently!